Returns are accepted only in the following cases:

* The product received is damaged

* The product is defective

* The wrong product is delivered

Customers must contact us within **48 hours of delivery** and provide a clear unboxing video and photos of the product.

To be eligible for a return:

* The product must be unused and unwashed

* The original tags and packaging must be available

* The product must be returned in its original condition

A replacement or refund will be processed only after we receive and verify the returned product.

Products purchased during sale, discount, or clearance offers are not eligible for return or exchange unless the product is damaged, defective, or incorrect.

Minor colour differences caused by lighting, photography, or screen display settings will not be considered a defect.

RS Online Shopping reserves the right to reject a return request if the above conditions are not met.